CANCELLATIONS

We understand that sometimes you need to change your schedule. We kindly ask for 24 hours notice or a 30% cancellation fee may be incurred. Please understand that we want all our clients to have the opportunity to visit with us when they need to and when a cancellation is made at a time when it cannot be re-filled it is frustrating to both the therapist and other Clients who may have taken that appointment.

AMENITIES

We have a relaxation room for your comfort before and after treatments. Refreshments are all complimentary. We have a clean and complete shower facility for your convenience. We have fully equipped treatment rooms, massage pedi chairs and nail stations enabling us to provide the full range of beauty treatments and services in comfort and privacy.

PAYMENTS

Eftpos and most major credit cards are accepted. Cheques are not accepted. Please feel free to check if you are unsure prior to your appointment.

We also offer interest free payments through ZipPay and for treatment courses we offer payment plans through BeautyPay.

See below for more information on these services.

COURSES

Available for most treatments on offer. BeautyPay payment plans available.
See above link for more information on this service.

Purchase 5 of the same treatment, receive 1 complimentary.
Upfront payment required.

PUNCTUALITY

Late arrival for treatments will mean treatment will have to be cut down. We advise new clients come 15 minutes prior to treatment to fill out consultation sheet. To make yours and everyone’s treatments enjoyable, we kindly ask that you switch off your mobile phone before your treatment.

CHILDREN

It is our Policy to not have children in the treatment or relaxation rooms due to health and safety reasons and for the comfort of all Clients. We apologise if this causes any inconvenience but we are not suited to cater for children and do not want to take responsibility for children whilst you are in a treatment. Sorry!

GIFT CARDS

Gift Card are non-refundable and not redeemable for cash; valid for 12 months only unless otherwise stated. Strictly no extensions will be granted unless notice is given in writing 3 months before the expiry date that an extension is required. (An extension will only be granted at the discretion of Management and if a valid reason is applicable)

Please quote your Gift Card number when making your appointment. Must be presented prior to your service or will not be honoured.

As your Gift Card can be used by anyone we recommend you put this voucher in a safe place and treat it as cash. Will not be replaced and will become void if lost, stolen, altered or defaced unless prior authorisation has been given from Management.

Prices are subject to change. No-shows and cancellations within 24 hours will have cost of service deducted from the Gift Card value. All Gift Cards can be used until the full amount on the voucher is redeemed within the expiry period.